Privacy Policy
Effective Date: February 25, 2026
Reloa Labs Co., Ltd. (hereinafter referred to as the 'Company') values your personal information and complies with relevant laws and regulations, including the 'Personal Information Protection Act.' Through this Privacy Policy, the Company informs you of the purposes and methods for which the personal information you provide is used and the measures being taken to protect your privacy.
01Items of Personal Information Collected and Method of Collection
The Company collects the minimum amount of personal information necessary to provide smooth consultation and services.
- Required Items: Name, Email address, Contact information, Company/Affiliation
- Optional Items: Project budget, Reference materials (URLs, etc.), Service request details
- Automatically Collected Items: IP address, Cookies, Date and time of visit, Service usage records, Browser type
02Purpose of Collection and Use of Personal Information
The Company utilizes the collected personal information for the following purposes. Processing of personal information will not be used for purposes other than those listed below. If the purpose of use changes, necessary measures, such as obtaining separate consent, will be implemented.
- Project consultation, price estimates, and customized service proposals
- Identification and verification of individuals for service use
- Delivery of important notices and ensuring smooth communication channels
- Guidance on new services and marketing utilization (upon separate consent)
03Retention and Use Period of Personal Information
In principle, personal information is destroyed without delay once the purpose of collection and use is achieved. However, if preservation is required by relevant laws, the Company stores the information for a certain period set by those laws as follows.
- Records on contracts or withdrawal of subscriptions: 5 years
- Records on payments and supply of goods: 5 years
- Records on consumer complaints or dispute handling: 3 years
- Website visit records (log data, etc.): 3 months
04Destruction Procedure and Method of Personal Information
The Company destroys personal information in accordance with the following procedures and methods once the purpose of processing is achieved.
- Destruction Procedure: Information is moved to a separate database after achieving its purpose and is destroyed after being stored for a certain period according to internal policies and relevant laws.
- Destruction Method: Electronic files are deleted using technical methods that prevent reproduction of the records. Paper documents are shredded or incinerated.
05Rights of Users and Legal Representatives and How to Exercise Them
Users may exercise the following rights regarding their personal information at any time.
- The right to request access to personal information and correction of errors
- The right to request deletion or suspension of processing
- Rights can be exercised via writing, telephone, or email; the Company will take action without delay.
06Matters Concerning the Installation, Operation, and Refusal of Cookies
The Company uses 'Cookies' that store and frequently retrieve usage information to provide individualized, customized services to users.
- Purpose of Cookies: Used to provide optimized information by identifying visit and usage patterns, and secure access for each service and website visited.
- Managing Cookies: You can refuse the storage of cookies through the [Tools > Internet Options > Privacy] menu settings at the top of your web browser.
- Impact of Refusal: If you refuse to store cookies, you may experience difficulties in using some customized services.
07Notice on Marketing and Advertising Utilization (Optional)
The Company may use personal information to send promotional information only to customers who have provided separate consent.
- Purpose: Promotion of new services, event information, and newsletter delivery
- Items Used: Email address, Name/Company name
- Retention Period: Until withdrawal of marketing consent or membership withdrawal
- Right to Refuse: You have the right to refuse consent for marketing; basic consultation services remain available even if you refuse.
08Chief Privacy Officer and Department in Charge
The Company has designated a Chief Privacy Officer to protect customers' personal information and handle related complaints as follows.
Kim Doyoung
The Company will provide prompt and sufficient answers to reports submitted by users.