Terms of Service

Article 0 (General Principles and Precedence of Individual Contracts)

These terms apply to all development services provided by 'RELOA LABS' (hereinafter referred to as the "Company").

If a separate 'Service Agreement' or 'Individual Contract' is executed between the Company and the Client, the terms of that specific contract shall prevail.

These terms supplement any matters not specified in individual contracts. In the absence of a separate written contract, these terms shall serve as the final legal basis.

The Client is deemed to have agreed to these terms and the refund policy upon payment of any portion of the service fee or upon issuing an instruction to commence work.

Article 1 (Project-based Services: Website, Platform Development, etc.)

Since these services involve 'Custom Digital Content Creation' tailored to the Client's specific requirements, refunds are restricted as follows once work has commenced, considering allocated human/material resources and opportunity costs.

Refund Calculation Criteria (Based on Progress Rate)

• • Prior to Commencement: 100% refund (Excluding actual costs incurred such as server/domain/licensed library purchases).
• • After Completion of Planning & Design Phase: 50% refund of the total contract amount.
• • After Completion of UI/UX Design & Publishing Phase: 10% refund of the total contract amount.
• • After Commencement of Development (Coding) & Functional Implementation: Non-refundable in principle.

Refund Procedure: The Client must notify the Company of the intent to terminate in writing (Email, Slack, or other recordable media). The Company shall pay the remaining balance within 14 business days after final settlement. (Any bank transfer fees incurred shall be borne by the Client.)

Article 2 (Subscription Services: Monthly Tech Fees, Maintenance, etc.)

Termination: The Client must notify the Company of the intent to terminate at least 15 days prior to the desired termination date.

Refund Calculation: [Monthly Payment Amount] - [Actual Daily Usage Fee (Prorated)] - [Cancellation Penalty (20% of the total payment)].

Reversal of Benefits: If initial setup fees or server construction costs were waived or discounted, and the service is terminated within 6 months, all waived costs will be retroactively applied at standard rates and deducted from the refund. If the deduction exceeds the refund amount, the Client must pay the deficit to the Company.

Article 3 (Restrictions and Grounds for Refusal of Refund)

The Company reserves the right to refuse a refund or claim additional damages in the following cases:

• • If the project is suspended for more than 2 weeks due to the Client's delay in providing materials or feedback. (In this case, the Company may unilaterally terminate the contract with no obligation to refund.)
• • If the Client requests a refund or major revisions to a previously approved phase (e.g., requesting a refund for the design phase after the design has been finalized).
• • Any costs incurred for external resources such as paid libraries, APIs, themes, or fonts.
• • If the request for suspension is due to the Client's simple change of mind or internal circumstances.

Article 4 (Termination due to Client's Fault)

The Company may terminate the contract if the Client falls under any of the following, in which case any payments already received shall be forfeited to the Company as a penalty:

• • Delaying payment (balance, etc.) for more than 7 days.
• • Refusing to provide necessary materials for the Company's performance of duties without justifiable cause.
• • Engaging in unreasonable behavior such as verbal abuse or obstruction of work toward the Company’s personnel.

Article 5 (Ownership of Intellectual Property and Obligation to Destroy)

In the event of contract termination and refund, all intellectual property and ownership rights to any results produced up to that point (code, planning documents, design drafts, etc.) shall belong to the Company.

The Client must immediately destroy all intermediate results received. Any unauthorized use or provision of these results to a third party will result in a penalty of three (3) times the total contract amount.